Product Questions
1. What types of furniture does Lush Living Store offer?
We offer a wide range of furniture including Chairs, Console Tables, End & Side Tables, Futons, Living Room Furniture, Loveseats, Modular Sofas, Room Dividers, Sofa Beds, Sofas & Couches, Storage Furniture, and TV Stands & Entertainment Centers.
2. Are the products available globally?
Yes, our products are available worldwide, with the exception of certain remote areas in Asia.
Shipping & Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days after shipping, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days after shipping.
2. How long does it take to process an order?
Orders are processed within 1-2 business days.
3. Do you ship to remote areas?
We do not ship to certain remote areas in Asia. Please check with our customer service for specific details.
Returns & Refunds
1. What is your return policy?
You can return your purchase within 15 days of receiving it if you are not completely satisfied. Our customer service team will assist you with the return process.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return.
Account & Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
Customer Support
1. How can I contact customer service?
You can reach our customer service team via email at [email protected].
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM PST.
General Questions
1. Where is Lush Living Store located?
Our company address is 3945 Fairway Drive, San Jose, US 95113.
2. Can I visit your physical store?
Currently, we operate exclusively online. You can visit us at www.lushlivinghome.com to explore our collection.
Thank you for choosing Lush Living Store. We are committed to providing you with a seamless shopping experience and high-quality furniture that transforms your living space. If you have any further questions, please do not hesitate to contact us.