At Lush Living Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be in its original condition, unused, and in the original packaging. You must also have the original receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Due to the nature of certain products, we cannot accept returns or exchanges for the following items:
- Custom-made or personalized furniture
- Items that have been assembled or used
- Clearance or final sale items
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Pack Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
- Ship Your Item: Send the item back to us using a trackable shipping method. We recommend using the same carrier as your original shipment.
- Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your returned item. Shipping costs for the new item will be covered by us.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Lush Living Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number].
Thank you for shopping with Lush Living Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.