Shipping Information

At Lush Living Store, we strive to deliver your purchases as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free returns and exchanges policy within 15 days of receiving your order.

Eligibility for Returns & Exchanges

  • Items must be in their original condition, unused, and in the original packaging.
  • Original receipt or proof of purchase is required.

Non-Returnable Items

  • Custom-made or personalized furniture.
  • Items that have been assembled or used.
  • Clearance or final sale items.

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and reason for return/exchange.
  2. Receive Instructions: We will provide detailed instructions, including the return address and necessary forms.
  3. Pack Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Item: Send the item back using a trackable shipping method. We recommend using the same carrier as your original shipment.
  5. Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item to you once we receive and process your returned item. Shipping costs for the new item will be covered by us.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Your Phone Number].

Thank you for shopping with Lush Living Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.